What If Your L1 Support Desk Ran Itself — 24/7, At 95% Lower Cost?
MSPs and IT teams are replacing their most expensive, highest-churn role with AI voice agents that actually resolve tickets. Here's how.
Free. No obligation. 30 minutes.
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Watch the 7-minute breakdown — or keep scrolling to read it instead.
You Already Know This Is Broken
Your L1 support desk is your most expensive headache:
- The hiring treadmill — L1 engineers cost $45-65K/year and quit every 6-12 months. Every time one leaves, you lose 2-3 months recruiting, onboarding, and training their replacement.
- The 3am problem — After-hours coverage means expensive overtime or calls going to voicemail. Your clients don't care that it's a holiday.
- The budget black hole — At $7-12 per call, a team handling 500 calls/month costs you $3,500-6,000/month just in L1 labor. That's $42K-72K/year on password resets.
- The talent waste — Your best people are stuck resetting passwords instead of doing the L2/L3 work that actually drives revenue and retention.
You've Tried To Fix This Before
Hired more L1 engineers
They quit. The role is soul-crushing. You're back to square one every 6-12 months.
Outsourced to offshore call centers
They don't know your clients' systems. CSAT drops. You end up redoing half the tickets.
Built self-service portals
10-20% adoption at best. Nobody wants to search a knowledge base at 11pm.
Deployed chatbots and IVR trees
They route calls, they don't resolve them. Users bypass them instantly.
Stretched existing staff
Burnout, missed SLAs, and your best people leave for less stressful roles.
PSA automation rules
Handles the simplest cases. Can't have a conversation. Maybe 5-10% ticket deflection.
None of these work because none of them can actually THINK and ACT during a live call.
What If AI Could Actually Resolve The Call?
Our AI voice agents don't just route calls — they resolve them. A real conversation, in natural language, that:
- Answers the phone 24/7/365
- Authenticates the caller
- Walks them through password resets, VPN troubleshooting, access requests
- Creates tickets in ConnectWise, Autotask, HaloPSA, or your PSA with full context
- Escalates anything it can't resolve — with detailed notes for your team
- $7-12 per call
- 63 min avg resolution
- 9.6% calls abandoned
- After-hours = voicemail
- Staff churn every 6-12 months
- $0.34 per call
- 90 seconds avg resolution
- <1% calls abandoned
- 24/7/365 coverage included
- Zero churn, zero sick days
The Reason Everything Else Failed — And Why This Doesn't
Every previous solution could only do ONE thing. Chatbots could answer FAQs. IVRs could route. Humans could think — but they quit.
Our AI voice agents combine real-time conversational intelligence with live system integrations. The agent doesn't just understand what the user is asking — it connects to your PSA, authenticates the user, checks their ticket history, and executes the resolution live on the call.
It reasons through the problem the same way your best L1 engineer would — except it does it in 90 seconds instead of 8 minutes, never has a bad day, and works at 3am on Christmas.
The deployment model that eliminates risk:
Free AI Audit
We map your operations and identify exactly where AI saves you time and money. 2-3 weeks. Completely free.
A/B Test
We deploy the AI agent alongside your human team. Same ticket queue, split 50/50. You see resolution rates, CSAT scores, and cost per ticket side by side.
Scale When Ready
When the AI consistently outperforms (typically 2-4 weeks), you scale it up. Month-to-month. No long-term contracts.
Built By Operators, Not Just Engineers
Sam Soichet
Sam runs a portfolio of businesses across AI, enterprise consulting (EEC Services — 160+ consultants globally), and commercial real estate in Detroit. He experienced the L1 support problem firsthand — EEC ran a Level 1 support branch in the UK that was so painful to operate, he sold it. Out of Hours AI is the solution he wished he'd had.
Integrates With Your Stack
Let's See If AI Can Cut Your L1 Costs By 50-70%
Book a free 30-minute strategy call. We'll map your L1 operations and show you exactly where AI fits — and where it doesn't. No pitch deck. Just a real conversation about your business.
What you'll get on the call:
- A breakdown of your current L1 cost per ticket
- Which tickets AI can handle vs. which need humans
- A projected ROI based on your actual call volume
- A 90-day implementation roadmap (yours to keep, even if you don't move forward)
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No commitment. No credit card. If we can't help you, we'll tell you.
Quick Answers
Stop Paying $7-12 Per Call For Work AI Does At $0.34
Book your free strategy call now. Spots are limited — we take on 3 new pilots per month.
Or email sam.soichet@outofhours.ai